THE HARP LAB
TERMS & CONDITIONS

Last updated: November 2025

These Terms & Conditions apply to your use of The Harp Lab website and to all purchases and bookings made through our store.

By using our site or completing a purchase, you agree to the following terms.

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1. General

This website is operated by The Harp Lab. We reserve the right to update or change these Terms at any time.

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2. Products and Services

We offer:

• Harps and harp accessories for sale

• Harp rentals

• Physical music recordings

• Harp performance services for events

Product descriptions, pricing, and availability may change without notice.

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3. Booking and Ordering

You may book performances or purchase items through:

• Our website checkout, or

• Manual/invoice-based arrangements

You agree to provide accurate and complete information during checkout or booking.

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4. Payments

Depending on the product or service, payment may require:

• Full upfront payment

• Deposit followed by final balance

• Payment after the performance (when agreed)

Accepted payment methods:

• Stripe

• PayPal

• Afterpay

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5. Shipping

Orders for physical products will be shipped to the address provided by the customer.

Shipping times vary based on location and courier availability.

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6. Returns and Refunds

For product sales:

• Returns are accepted within 14 days of receiving the item

• Items must be unused and in original condition

• Refunds are processed within 5–10 business days

• Shipping costs are non-refundable

For performance bookings:

• Events may be rescheduled due to illness with 24 hours’ notice

• Refunds for bookings are handled case-by-case depending on deposits and confirmed arrangements

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7. Cancellations

We reserve the right to decline or cancel orders if fraudulent behaviour is suspected or if products become unavailable.

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8. Intellectual Property

All content, images, recordings, arrangements, branding, and written material on this website remain the property of The Harp Lab.

Clients agree not to reproduce, distribute, or publicly share copyrighted material without written permission.

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9. Use of Photos and Videos

The Harp Lab may request permission to use photos or video recordings from performances for marketing purposes.

No media will be used without client agreement.

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10. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from website use, shipping delays, or event changes.

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11. Governing Law

These Terms are governed by the laws of Australia.

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12. Contact Information

For questions regarding these Terms, contact:

📧 emily@theharplab.com

📍 518 Woods Point Road, East Warburton, VIC 3799, Australia