THE HARP LAB
PRIVACY POLICY
Last updated: November 2025
Contact: emilyrosner@theharplab.com
Address: 518 Woods Point Road, East Warburton, VIC 3799, Australia
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1. Overview
The Harp Lab (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from https://www.theharplab.com/.
By using our website or providing personal information, you agree to the collection and use described in this policy.
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2. Information We Collect Information you provide directly
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed by third-party providers)
• Order details and purchase history
• Event details for performance bookings
Information collected automatically
• IP address
• Browser type and device information
• Pages visited and time on site
• Referrer URL
• Session and cart data via cookies and analytics tools
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3. How We Collect Information
We collect information when you:
• Place an order or make a booking
• Create an account
• Sign up for newsletters
• Contact us through forms or email
• Browse our website (via cookies and analytics)
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4. How We Use Your Information
We use your information to:
• Process and fulfil orders and bookings
• Ship products
• Communicate about purchases or events
• Provide customer service
• Send marketing emails (only if opted-in)
• Improve website performance and user experience
• Detect and prevent fraud
• Comply with legal obligations
We do not sell your personal information.
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5. Payment Processing
Payments are processed securely by our third-party payment providers:
• Stripe
• PayPal
• Afterpay
We do not store full credit card numbers. These providers handle customer data securely and follow PCI-DSS compliance standards.
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6. Cookies and Similar Technologies
We use cookies to operate the site, analyse performance, and improve your experience.
Common Squarespace cookies include:
• _session_id – stores session details
• _squarespace_visit – site analytics; lasts 30 minutes
• cart – stores cart contents; lasts 2 weeks
• _secure_session_id – checkout/session security
• storefront_digest – used for password-protected sites
You can disable cookies through your browser settings, though some site features may not function.
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7. Email Marketing
With your consent, we may send newsletters or updates about new products, performances, or promotions.
You can unsubscribe anytime using the link in the email or by contacting us at emily@theharplab.com.
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8. Sharing Your Information
We only share information with trusted service providers when needed to operate the site or complete transactions. Examples include:
• Payment processors
• Shipping partners
• Customer communication tools
• Service providers who support our business
These third parties may have their own privacy policies.
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9. International Data Transfers
Some service providers may store or process information outside Australia. When this occurs, we ensure appropriate safeguards are in place.
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10. Data Retention and Your Rights
We retain information as long as necessary to provide services or comply with legal requirements.
You may request access, correction, or deletion of your personal information by emailing emily@theharplab.com.
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11. Security
We use SSL encryption, secure hosting, and industry-standard security practices to protect your personal information. While we make reasonable efforts to protect data, no online transmission is 100% secure.
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12. Third-Party Links
Our website may contain links to third-party websites. Once you leave our site, this policy no longer applies. We encourage you to review third-party privacy policies.
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13. Age of Consent
By using this site, you confirm that you are at least 16 years old or have the permission of a parent or guardian.
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14. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a new “Last updated” date.
If major changes occur, we may notify you through email or site alerts.
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15. Contact Information
For questions, concerns, or data-related requests, contact:
Privacy Compliance Officer
Email: emilyrosner@theharplab.com
Address: 518 Woods Point Road, East Warburton, VIC 3799, Australia
